3 Steps to Take When Goods Are Left on Your Business Premises
As a business owner, you may encounter situations where goods are left behind by customers on your premises. Whether it’s a piece of furniture, equipment, or something more significant, like a car left for repairs, uncollected goods can create confusion and take up valuable space. It’s important to know how to handle these situations properly. Here are three steps you can take to manage uncollected goods effectively.
1. Understand Your Rights
The first step in dealing with uncollected goods is to familiarize yourself with the relevant regulations. In many areas, the Disposal of Uncollected Goods Act 1970 outlines the legal framework for dealing with such items. The Act provides guidelines on how to handle goods left behind by customers, including the disposal process depending on the type and value of the items.
It’s also helpful to review consumer protection advice regarding the disposal of uncollected goods. If a customer fails to collect their items after the appropriate procedures have been followed, you may have the right to sell or dispose of the goods, depending on the specifics of the case.
2. Be Patient and Follow the Process
Dealing with uncollected goods often takes time, and in some cases, it may take months to properly address the situation. According to the Disposal of Uncollected Goods Act, you will need to start by completing Form 1, a “Notice that goods are ready for redelivery,” and send it to the customer. This official notice informs the customer that their goods are ready to be collected and outlines their responsibilities.
Once the customer receives the notice, they have three months to either collect the goods or dispute the claim. If they do neither, you can then send them Form 2, a “Notice of intention to sell or dispose of goods,” and allow another month before taking further action.
Throughout this process, maintaining communication with the customer is crucial. If the customer submits a notice of dispute, you will need to halt the disposal process and may need additional legal advice.
3. Stay Calm and Document Everything
Although dealing with uncollected goods can be frustrating, it’s essential to approach the situation calmly and professionally to preserve your relationship with the customer. There could be a legitimate reason for their failure to collect the goods, such as changes in their circumstances or contact details. Try to approach the situation with understanding and give them the benefit of the doubt.
It’s also important to get everything in writing. If you have a conversation with your customer regarding the uncollected goods, follow up with a letter or email confirming the details of what was discussed, including any steps or forms involved. This documentation can help prevent misunderstandings in the future.
Additionally, keep a thorough record of all the forms and communications you send to your customer, including dates and proof of delivery if possible.
By following these steps, you can effectively manage uncollected goods while maintaining positive customer relationships and staying compliant with the law.
